Vetted before day one
Every agent is interviewed, tested on writing and tone, and checked before they ever talk to your customers.
Great support, without the hiring headache.
Vetted remote agents for chat, email and phone, trained on your playbook and on shift when your customers need them. Scale up for the busy season and back down after.
Help people. Work from anywhere.
Join a team of remote service agents supporting real brands. Choose your shifts, get trained and coached, and do work you can be proud of from home.
M
MayaAgent on shift
Live chat
Hi! My order says delivered, but it's not on my porch.
I'm so sorry about that. I just checked with the carrier: the driver left it at your side door. Want me to stay on while you look?
Found it! Thank you, that was fast.
Rated the conversation
Example conversation
Live chatEmail supportPhone supportSocial messagesOrder trackingReturns and exchangesAppointment bookingBilling questionsProduct questionsAfter-hours coverage
For businesses
A support team that feels like your own.
Your customers should never be able to tell where your agents sit. They should only notice how quickly and kindly they were helped.
Trained on your playbook
Your policies, your voice, your macros. Agents learn your brand before they go live.
Inside your tools
Agents work in your help desk, inbox and phone system. No new software for you.
Scale with demand
Add hours for launches and holidays, then scale back down.
Quality you can see
Conversation reviews and coaching keep the bar high.
01
Tell us what you need
Channels, hours, volume and the kind of customers you serve.
02
Meet your agents
We match agents to your brand and your time zones.
03
Train and go live
They learn your playbook, then start with a supervised launch.
04
Grow together
Regular reviews, new hours when you need them, fewer when you don't.
Coverage planner
How many agents do you need?
Move the sliders to match your business. We will estimate the team it takes to answer every customer on time.
0agents on your team
0on shift at a time
0support hours a week
0%of agent time busy
An estimate: it assumes about 75% of shift time is spent with customers, and 40-hour weeks. Real plans account for peaks, breaks and time off.
For agents
Your desk. Your hours. Real brands.
If you are patient, clear and kind in writing and on the phone, we would love to meet you. Here is what to have ready.
Join the agent listA computer you trustA laptop or desktop, not just a phone.
Steady internetFast and reliable enough for calls and video.
A headset with a micClear sound for you and the customer.
A quiet place to workSomewhere calm during your shifts.
Great written EnglishOther languages are a big plus.
Genuine patienceThe most important one.
Questions
Good questions
What is Remote Service Agent?
A team of remote customer service agents for businesses that want great support without building a call center. Agents handle chat, email, phone and social messages in your own tools.
When do you launch?
Soon. Join the early list and we will reach out first to businesses and agents on it.
Can you cover nights and weekends?
That is one of the main reasons businesses come to us. Tell us your hours in the form and we will plan the coverage with you.
How do agents learn my business?
From your playbook: your policies, saved replies and tone of voice. Agents train before going live, and launches start supervised.
I want to be an agent. What happens next?
Join the agent list below. When we open, we will invite you to a short application, a writing and tone test and a friendly interview.
Early list
Be first in line.
Businesses get first pick of launch dates and agents. Agents get first invitations to apply.